What does "user experience (UX)" refer to?

User experience (UX) encompasses the overall experience a user has when interacting with a website or application. It takes into consideration various factors, including usability, accessibility, and interaction design. UX is not limited to just one aspect, such as aesthetics or loading speed; rather, it involves a holistic view of how users feel while navigating a digital product. This means that it includes how intuitive the navigation is, how easy it is to find information, and how satisfying the engagement is overall.

The choice that focuses solely on speed overlooks the broader context of user experience, as a website can load quickly but still deliver a poor UX if it is difficult to use or not enjoyable. Similarly, while the design layout contributes to UX, it is only one piece of the puzzle. Visual appeal is important, but it doesn’t encompass all the elements that impact a user’s interaction. Therefore, user experience is best defined as the complete interaction a user has with a website or application, making the selected answer the most comprehensive and accurate representation of the concept.